Introduction

Oceanwave Digital SA was formed in 2002 to provide remote support services to an IT support company based in London. This relationship has grown from pure support services to a fully outsourced service providing;

Call centre for UK and SA based clients
Helpdesk functions
Project management
Consulting
Server and workstation support
Software and hardware sales

Our slogan “Your technology partner in SA” serves as the basis of our business ethic. We form long term partnerships with our clients, providing the IT solutions to meet business requirements. We provide unbiased solutions from a range of vendors. Yes, there are some solutions we will push as a company, as we have found the products to be superior, or we receive better vendor support. To this end, we have formed key partnerships with IBM, Lenovo, Microsoft and Netgear, to allow us to draw on a large range of products in designing solutions for our clients. Through our distributors, we also have access to many other hardware and software brands and their related support.

Operating from Durbanville, Cape Town, we also service clients based in and around Cape Town and Johannesburg. We are specialists in the field of remote support. We have forged partnerships with other support companies in Johannesburg and Durban to extend our reach for support that requires onsite presence.

Oceanwave Digital SA is a proudly BEE compliant (Level 4) company.

Products and Services

Oceanwave Digital SA are providers of IT support and consulting services. We provide different levels of support based on the needs of our clients, ranging from workstation support to designing multi site active directory and messaging implementations.

We are a one stop shop for our clients, taking ownership of all IT related issues, and managing the complete process from logging the call through resolution. We call third party vendors (ISP, Telkom) and arrange for fault resolution as required.

Oceanwave are leaders in providing VPN solutions to our clients, enabling remote working solutions, office at home and connecting branch offices together to share resources.

We are also pioneers in remote support services, having provided a full range of remote support services to a large client base in London. Functions we have performed remotely include low end workstation support to installing and configuring the operating on servers.

We also have extensive skills and experience in;

IT consulting
Network design
Hardware – Servers, workstations and network devices (firewalls, routers, switches)
Operating and application software
Web and email filtering
Call center/ Helpdesk support
Network infrastructure support
Network and systems Security
Back up solutions/Disaster recovery
Systems monitoring
Telephony
Voip

Why choose Oceanwave

Specialists in IT support
Microsoft Partner
IBM Partner
Lenovo Partner
Tailor made support services
BEE compliant company